Trainers
Anne O'Dwyer
Anne is an Independent Management Consultant, specialising in interpersonal skills and all aspects of People Management. She has extensive experience with both the public and private sector, and is a respected trainer within the Further Education sector.
Anne is an Associate Lecturer with Oxford Brookes University, School of Business. An open and enthusiastic communicator, with personal experience of management, she takes a focused, energetic and practical approach to training. Prior to consultancy work, Anne was an award winning producer with the BBC where she specialised in educational television broadcasts and management training videos.
Programmes led by Anne O'Dwyer
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Customer First
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Day-to-Day Performance Management
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Dealing with Difficult People, Handling People Problems
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Developing Strategies to Manage Increasing Workloads
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Essential Skills for Front Line Staff
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How to Conduct an Effective Performance Review
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Improving Curriculum Team Performance
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Improving Support Team Performance
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Professional Telephone Techniques & Communication Skills
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Projecting a Positive & Professional College Image
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